Return Policy
At Bethlehem Box, we deeply value every order and take pride in the meaning, craftsmanship, and quality behind each product we offer.
If you are not fully satisfied with your purchase, you may request a return within 60 days of receiving your order.
In certain cases, we may still be able to offer a solution beyond this period, such as store credit or additional support, depending on the situation.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or not as expected, please contact us at support@bethlehembox.com as soon as possible. Our team will carefully review the issue and work with you to find a fair and prompt resolution.
Returns & Exchanges
- Refunds are processed back to the original payment method
- Shipping fees are non-refundable
- Exchanges may be available depending on product availability and value
All returned items are inspected upon receipt before a refund or exchange is issued.
Please Note
- Gift cards are non-refundable
- Certain sale or promotional items may have limited return eligibility
- All return requests are subject to review and approval
How to Request a Return
To start a return, simply email us at support@bethlehembox.com with your order details. Our team will guide you through the next steps.
We are always here to help and ensure a positive experience with Bethlehem Box.
Order Cancellation & Modifications
We process orders quickly to ensure fast delivery.
If you need to cancel or modify an order, please contact us within one hour of placing it. After this time, changes may no longer be possible as the order may already be in processing.
For security reasons, we are unable to redirect shipments once they have been dispatched. If delivery cannot be completed to the original address, the package will be returned to our facility and treated as a return.
Promotions
Discount codes must be applied at checkout and cannot be added retroactively.
Promotions cannot be combined unless otherwise stated.